Concierge Supervisor
FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY
Position Summary:
The Concierge Supervisor ensures the overall efficiency of the transportation requirements and transactions at the concierge and the services provided.
Scope and Responsibilities:
- Develops and implements strategies to achieve employee satisfaction index goals.
- Analyzes customer feedback on quality and efficiency of the Concierge section.
- Post Concierge staff in strategic areas at the lobby to ensure effective and efficient handling of bags and luggage of incoming guests.
- Closely coordinates with service associates from the Front Desk in organizing luggage delivery to the guestrooms for new arrivals.
- Coordinates with Tour Coordinators in identifying luggage tags of guests in groups.
- Ensures effective handling of guest luggage during check-out by directing concierge staff to appropriate guestrooms as soon as informed of request.
- For check-out groups, directs Concierge staff to the floors, with the floor lost to collect the luggage.
- Organizes "bags down" time by obtaining rooming list of groups from tour leader, and deciding what time to bring down luggage.
- Ensures all concierge team members have up-to-date information about the function and activities in the resort so as to be able to provide accurate information to guests.
- Takes down reservations details for the outlets and sports facilities when needed, and immediately coordinates with appropriate areas.
- Facilitates tours and showrooms, as requested and coordinated with relevant departments.
Qualifications
- With at least 2 years similar experience gained from a 5-star hotel/resort.
- Proven experience as Concierge
- Organizational leadership and strong interpersonal skills
- Effective complaints handling skills
- Effective training skills
