Customer Service Representative (Waltermart Sucat)

1. Education & Experience:

  • Education:

    • High school diploma or equivalent required. A college degree is a plus but not mandatory.

  • Experience:

    • Previous customer service experience (1-2 years preferred) in retail, hospitality, or entertainment industries is a plus.

    • Experience working in an amusement park, entertainment venue, or similar environment is a strong advantage.

    • Fresh graduates are welcome to apply if they have a passion for customer service and an interest in the amusement industry.

2. Skills:

  • Communication:

    • Excellent verbal and written communication skills, with the ability to engage with a wide range of customers, including children and families.

    • Ability to clearly explain products, services, and procedures to guests.

  • Interpersonal Skills:

    • Friendly, approachable, and professional demeanor at all times.

    • Ability to remain calm, patient, and positive even in high-pressure situations.

  • Problem-Solving:

    • Strong problem-solving skills with the ability to address and resolve customer concerns in a timely and effective manner.

    • Ability to handle complaints and challenging situations in a calm and professional manner.

  • Multitasking:

    • Ability to handle multiple tasks simultaneously, such as answering inquiries, processing tickets, and providing directions to guests, all while maintaining a high level of customer service.

  • Tech Savvy:

    • Basic proficiency in using point-of-sale (POS) systems, ticketing software, and other computer applications (training will be provided).

    • Comfortable using phones, email, and chat services to communicate with customers.

3. Personal Attributes:

  • Customer-Focused:

    • A genuine passion for delivering exceptional customer experiences and creating positive memories for guests.

  • Team Player:

    • Ability to work effectively as part of a team, helping colleagues when needed and contributing to a positive work environment.

  • Reliability & Punctuality:

    • Dependable with excellent attendance and punctuality.

  • Adaptability:

    • Ability to adapt to various customer situations and work environments, especially during peak times (e.g., weekends, holidays, busy seasons).

  • Attention to Detail:

    • Strong attention to detail when providing information, processing transactions, and ensuring safety protocols are followed.

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