Customer Service Representative (with experience)

Responsibilities and Duties

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced service

Requirements

  • High school diploma or GED
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Customer oriented

Physical Demands

  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage/HSA
  • Up to 21 days of PTO
  • Paid holidays and sick time
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits

Job Type: Full-time

Pay: Php20,000.00 - Php30,000.00 per month

Schedule:

  • Shift system

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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