Flight Attendant Crew Planning Analyst

Southwest Airlines is renowned as one of the leading airlines in the United States, recognized for its commitment to providing reliable, friendly, and affordable air travel to millions of customers each year. Founded in 1967, it has grown into a major air carrier known for its distinct corporate culture focused on employee satisfaction, operational excellence, and customer service. The company prides itself on its unique approach to fostering a stable work environment where creativity, innovation, and continuous learning are highly encouraged. Southwest Airlines strongly supports equal opportunity employment and respects the diversity and individuality of its workforce while maintaining high standards of integrity and professionalism. The corporate campus located in Dallas, Texas, serves as the epicenter of Southwest's operational and strategic functions, where dynamic teams work collaboratively to achieve the company’s mission and goals. The role of Flight Attendant Crew Planning Analyst is vital within Southwest Airlines' Crew Planning & Analytics department. This position is a full-time role based at the Dallas, TX headquarters and focuses on supporting the operational effectiveness of the Flight Attendant workforce by managing schedules, analyzing data, and optimizing crew operations. With a competitive salary range of $74,950 to $83,300 per year, depending on qualifications and experience, the role offers a significant opportunity to contribute to workforce planning and influence key business processes. As a Flight Attendant Crew Planning Analyst, you will be responsible for creating, publishing, and awarding monthly flight attendant schedules while monitoring and analyzing crucial metrics across crew operations including planning, scheduling, payroll, and training. Your work involves using advanced optimization and decision-support tools to help build efficient flight attendant crew pairings and lines. Your analytical insights will support cost improvements and process enhancements, directly impacting the company’s ability to deliver dependable and people-first service. Collaborating closely with leadership, you will assist in justifying business initiatives and responding to ad-hoc analytical requests. This role requires a strong proficiency in Excel and business intelligence tools, combined with an ability to communicate effectively with all company levels, including senior leadership and union representatives. The position demands a commitment to a cooperative work spirit and a willingness to adapt quickly to changing priorities. Working at Southwest means you’ll be surrounded by a vibrant corporate culture that values camaraderie and face-to-face interaction among colleagues. This is a great opportunity for candidates who thrive in dynamic, team-oriented environments and who are passionate about combining data-driven insights with operational management to enhance crew productivity and employee satisfaction. If you are a highly organized individual with strong interpersonal skills and a knack for problem-solving within the airline industry, this role offers an exciting path to make a tangible impact within a globally recognized airline.

• High school diploma or GED
• intermediate level experience in analytical problem solving
• experience with databases and database reporting tools
• experience in data collection and analysis
• experience in airline operations
• U.S. citizenship or current authorization to work in the U.S. with no sponsorship available
• must be at least 18 years of age
• ability to work weekends, holidays, overtime and extended hours as needed
• ability to comply with company attendance standards
• ability to adjust to quickly changing priorities
• ability to perform duties from limited space workstation for extended periods
• effective communication skills in English
• ability to use office productivity tools at required speed and accuracy
• must maintain a well-groomed appearance per company standards
• ability to occasionally travel