IT Operations Specialist II
About the position
Responsibilities
- Support local in-office teams and teams located around the world.
- Prioritize support requests from users of existing IT services.
- Configure and maintain workstations.
- Resolve technical service issues for both technical and non-technical staff.
- Participate in projects geared toward service improvements.
Requirements
- Bachelor's in a Technical field, or equivalent work experience.
- 2+ years of proven Helpdesk or Workstation Support experience.
- Proficiency in solving Mac laptop and OS and PC workstation & Windows OS issues.
- Familiarity with a hosted or SaaS infrastructure and its configuration and maintenance.
- Google Workspace administration experience.
- Experience with trouble ticket tracking software.
Nice-to-haves
- Strong written and verbal skills.
- Strong customer service-centric skills with the ability to effectively connect with both technical and non-technical team members.
- Experience with Incident Management, including triaging, prioritizing, and resolving issues promptly, conforming to SLA guidelines.
- Experience with inventory management processes, including procurement, preparation, distribution, tracking, and recovery.
- Sensitivity toward handling and exposure of personal data and intellectual property.
- Demonstrable ability to work independently as well as on a dynamic team.
Benefits
- Great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance.
- Health Saving Account HSA program.
- Health care and dependent care FSA.
- 401(k) plan, with employer match.
- Employer paid commuter benefit.
- Support program for new parents.
- Pet insurance and some of our offices are pet friendly!
