[Remote] HR Manager (Worldwide Remote)

Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space, specializing in abandoned cart recovery and customer support. The HR Manager will play a pivotal role in shaping and executing the people strategy to support the company's fast-growing operations, focusing on HR strategies that attract, develop, and retain top talent while enhancing engagement and performance.

Responsibilities

• Partner with the Head of Culture and business leadership to design and implement HR strategies aligned with company goals.
• Anticipate workforce needs and ensure recruitment, retention, and development plans support current and future business growth.
• Drive initiatives that enhance engagement, productivity, and career development across all teams.
• Oversee day-to-day HR operations, including onboarding, performance management, team member relations, and compliance.
• Ensure smooth onboarding for all new hires (employees and contractors), fostering strong integration into HelpGrid’s culture and values.
• Conduct HR audits to ensure compliance with policies, contractor agreements, and legal requirements.
• Support compensation reviews, benchmarking, and pay structure adjustments to maintain fairness and competitiveness.
• Collaborate with the Head of Culture on engagement, recognition, and well-being programs.
• Act as a trusted resource for team members, handling inquiries and resolving workplace issues with fairness and professionalism.
• Lead initiatives that strengthen communication, trust, and connection across distributed teams.
• Strengthen workforce analytics and reporting to provide data-driven insights and recommendations to leadership.
• Leverage HRIS and analytics tools to inform decisions around hiring, retention, and performance.
• Mentor and guide HR team members, promoting professional growth and ownership of operational tasks.
• Act as a bridge between strategic HR planning and real-world business execution.

Skills

• Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment.
• Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts.
• Demonstrated ability to balance strategic initiatives with hands-on execution.
• Proficiency in HRIS systems, workforce analytics, and reporting tools.
• Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.
• Strong problem-solving, analytical, and decision-making skills.
• Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Empathetic leadership style with a passion for people and culture.
• Ability to influence and gain trust at all levels of the organization.
• A growth mindset and enthusiasm for continuous improvement.

Company Overview