Retail Cosmetics Brand Expert - Shiseido, Polaris - Full Time

About the position

Responsibilities

  • Inspire teamwork to reach sales goals and elevate the customer experience
  • Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
  • Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while simultaneously promoting brand loyalty through engaging customers in our rewards program
  • Understand how to drive sales through brand training, events, and strategies
  • Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
  • Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals
  • Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
  • Lead product demonstrations and peer-to-peer training
  • Merchandise new receipts, process damages, testers and select merchandise to return to vendors
  • Adhere to hygiene standards and asset protection control and compliance procedures
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

  • Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
  • Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area
  • Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
  • Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
  • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
  • Ability to think creatively, strategically, and technically to address business challenges and opportunities
  • Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
  • Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Nice-to-haves

  • 1 to 2 years of relevant work experience
  • Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
  • Possess a passion and a business-minded attitude to succeed in a performance-based work environment
  • Able to resolve customer problems in a constructive and forward-looking manner
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match to invest in your future
  • Paid time off and eight paid holidays
  • Continuous learning and leadership development
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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